This case study has been created by Schools Plus, with support from Clarke Road School, as an example of how to support complex learners through family engagement practices.

Clarke Road School is a K to 12 school in Hornsby, New South Wales. As part of a cluster of 7 New South Wales schools, we have worked together to support the complex learning needs of our students through effective family engagement. We found success through developing partnerships with families and community members to improve learning outcomes for all students. In this case study, we focus particularly on how families were engaged through implementing our learning and assessment framework, the ‘Passport for Learning’.


Most of the students in our cluster have severe developmental disabilities and learn at a pre-kindergarten level. While our work often lies beyond the NSW curriculum due to students’ complex learning needs, learning and progress should be effectively evaluated and communicated to families.

To better support our students’ learning through family engagement, we engaged with a cluster of similar schools to develop a high-quality learning and assessment framework. We called this framework the ‘Passport for Learning’, with the intent of it being useful and understandable for school staff, as well as families.

To develop this, we drew on the professional experiences of teachers as well as available research. Working as a cluster gave us greater capacity to collect this information. Together, we developed a common framework to assess students’ individual communication abilities. Questions such as ‘Can the student understand spoken words or messages?’ were tracked on a 7-point scale ranging from the student having awareness to the student applying critical thinking. The framework meant teachers could better plan and develop lessons suitable for each student’s level and more easily communicate key information with families, staff and other support services. Putting this shared language into practice, we saw that families can be partners in improving learning and that this engagement leads them to trust our school's commitments to improvement.

Recognising and supporting family engagement in learning at home

Historically, Clarke Road School and schools in our current cluster project worked in isolation, without a shared language to communicate about student needs. The Passport for Learning helped us develop a common language for better conversations about learning. By providing families with key information, we now not only establish a stronger partnership, but we also equip parents and carers to support learning at home where possible.

Supporting two-way, positive communication and providing light-touch updates about learning

We provide regular opportunities for two-way, positive communication through targeted on-site events linked to our learning and assessment framework. Events include the ‘Let’s Chat and Learn’ parent/carer sessions and ‘Jannawi Group’.

Let’s Chat and Learn sessions share knowledge, understanding and practices with all parents and carers about using the Passport for Learning. These events take place each term. 

The Jannawi Group is an expert parent/carer group formed to trial aspects of the Passport for Learning. Jannawi is the Darug word meaning ‘For me, for you’. We delivered family intensive days and mentoring with academic partners for these parents and carers as part of this project. The Jannawi Group has been a great resource for our school, advocating and engaging with other parents and families in the type of learning they have experienced. This group continues to meet, trial elements of the Passport for Leaning and will expand to include more parents and carers. Providing space for families to collaborate and learn from each other has given us a new way to tap into the knowledge and expertise of families in supporting student learning needs and achievement.

Collaboratively planning and problem-solving with families

We use a collaborative process with families to develop goals and milestones for students. When setting or tracking a student’s individual goals, we can refer to The Passport for Learning as evidence of where a student is at in terms of their learning, as well as where they might go to next. Having a framework that clearly informs collaboration around a student’s individual goals has been empowering for families, teachers and students. Another benefit of a transparent framework is that it allows all involved parties to be consistently informed about an individual student’s progress against their goals, i.e., updates don’t just happen during planning meetings. That way, when it comes to formal collaboration, there are no surprises. The other added benefit is that we ensure collaboration and problem-solving can happen between formal meetings, as required. This puts stakeholders in the best position to support student achievement. 

Where next?

Parent/carer feedback was collected about the Passport for Learning project and their engagement with it. Results highlighted areas that demonstrated clear benefits, including:

  • the open communication and transparency
  • having a shared purpose
  • parent agency in running their own groups.

School reflections highlighted that parents often hear about negatives associated with their children. We needed a shift in thinking. Now we can share positive approaches as a network, which can include flexible programs to cater for changing needs of students and a toolbox of strategies to use at home and school.

Our tips

  • Engage families as partners in learning, using consistent language, to create a consistent approach between home and school. 
  • Share with parents and carers how assessment data informs your decision-making around making content more accessible for their child.

Reflection questions


  • What role do parents/carers play in developing goals for their child’s learning?
  • How do you use data in parent/carer discussions about learning to support decision-making?
  • How is progress towards student learning goals shared with families? Is it accessible to all families?

Keywords: inclusive education, inclusive classrooms, parental engagement, student progress